Exchange, Return & Refund Policy

Please be informed that we have your back when you are not fully satisfied with the product(s) that you’ve bought from us. However, our exchange policy will not be applicable for any discount sales product(s). For regular products, our exchange and return policy will be regulated by the following terms.

1. General Conditions

For orders shipped inside Bangladesh:

  • Please return the products to us using our contact information within 15 days of the purchase date.

  • The invoice or receipt of the product must be brought to us during return.

  • The value of the product will remain the same or higher than the original price of the product.

  • In case you want to exchange your purchased product with a higher value product from us, the extra value must be paid.

  • Product(s) that you want to exchange or return must be unused with original tags attached. Please remember that damaged products without the invoice might not be received for exchange or return.

  • If your product(s) is/are successfully returned to us, we will reship the right product to you if the required product(s) is available in our stock.

For orders shipped outside of Bangladesh:

  • Clay Image currently does not have any exchange and return policy for products ordered and shipped outside Bangladesh. However, we are working on adding these services for our foreign customers.

2. Return Conditions

Here are the return conditions for any product(s) that you have purchased from Clay Image:

  • Major quality defects identified and confirmed by Clay Image

  • Damages happening to product(s) during shipment

  • Product(s) lost during shipment

  • Shipment of wrong product(s), mismatching the color, size or amount 

3. Refund Conditions

  • The reimbursement amount for the returned product(s) will include the amount paid for the order and VAT.

  • No shipping charges will be credited for any exchange or return orders.

4. Product return address

Section-11, Block-C, Avenue-5, Lane-15/1, House-15, Mirpur, Dhaka-1216.

For any queries, please contact us at +8801819117400 (10 am- 8 pm during the business day).